Mona "Luiza" Smile

„Top law firm is looking for legal secretary/assistant. Main responsibilities of the job include: - Providing assistance to lawyers, including business correspondence, maintaining appointment schedule, answering and transferring telephone calls, maintaining files, binding documents;- Formatting/ copying/ scanning documents and reports according to firm's standards;- Organizing business travels;- Updating databases (lists, client contacts)”

Does it sound familiar? I have seen dozens of adverts similar to the one above, some polished with more details, like these:
- fluency in English, other foreign language would be a plus (preferably ….
- strong computer skills (Microsoft Office, Excel, Power Point)
- very good communication skills; team player; organized; problem-solving; able to handle multiple tasks; professional look
- experience is an advantage
- solid CV, etc. etc.

So what does a law firm actually look for when using these phrases? In a nutshell: to find someone who can type, is accurate in both native and foreign language, will proofread and has knowledge of office procedures and stationeries.

A year ago, after recently joining a top ten law firm, I noticed among the front office staff, a smart, motivated and devoted girl. Besides performing a mix of tasks, not even included in her job description, she was resolving things within the most conservative and unskilled administrative department ever perceived. None of the secretaries have ever been tested or trained in typing, formatting and accurate writing. None have been trained in properly greeting and handling stationery, neither ever involved in any project standing for drafting or writing whatsoever. They were happily stereotyping coordinated with limited skills and language by an office manager professional only by appearance.

Instead of being likewise, Luiza (she had a name), was able to deal with entire department workload, proving energy and enthusiasm, being organized and supportive for the legal staff. It was obvious that she was enjoying this field and somehow she was expecting a change in role from the management. Pretty expected, within the lack of the change, she left the firm: “I need to learn more”. Enrolling with different sector, she did not lost interest in legal area, being challenged to find a job with a law firm, a real one this time. Despite the economic downturn she succeeded with good outlines: higher salary, professional environment and continuing education program. Next week Luiza shall start her new and promising legal assistant job.
She will be fine!